Delivery & Returns

Our current lead time for dispatching orders is 5-7 working days, subject to stock availability.  You will be emailed if there is any change on this.  

Our parcels are sent on a 48 hour service but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Please note this does not include the weekend - so an order received on Friday will not be processed until the following Monday. If you do not receive your order after 7 working days please contact us.  

We will deliver the goods to the address you gave us for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).  

Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location. We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.

Delivery to the Highlands and parts of Ireland does cost more and prices start from £9.95 up to £15.95.  We will invoice you separately for the extra postage costs. 

RETURNS

If for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange or refund of the full purchase price excluding the original postage cost. You are required to pay the return postage costs unless the item received was faulty. 

Goods that are received damaged will be refunded or replaced. Please keep the original packaging and email a photograph to us within 48 hours in order for us to claim from our postal carrier.

Please email us at holcombedreaminteriors@outlook.com and we can discuss your returns prior to you sending it back.

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We advise that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit. 

Refunds will be processed within 72 hours of receiving the returned goods.

All prices shown on our website are correct at the time of publication and are all in British Pounds, and include VAT at the current rate. All prices may be changed without any prior notice.